The COVID-19 pandemic has shifted the way patients seek medical help in Canada with an increasing demand for virtual healthcare across the country.

The concept of telemedicine — which provides remote diagnosis and treatment electronically or via phone — existed well before the pandemic hit last year, but the gaps in healthcare it has filled amid lockdowns and restrictions has only highlighted its role.

Some in the medical community say that while telemedicine has brought huge benefits, it’s still a work in progress.

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